Where does Pawosa ship?

Pawosa exclusively ships to addresses within the United States (including Contiguous US, Alaska, and Hawaii).

When will my order arrive?

Orders are processed within 1–3 business days, with transit taking approximately 4–5 business days. The total estimated delivery time across the US is 5–8 business days. Review our Shipping Policy for complete details.

How much does shipping cost?

Pawosa provides Free Standard Shipping ($0.00 USD) on all US orders with no minimum purchase required.

How do I track an order?

Use the tracking link sent in your shipping confirmation email or visit our Track Order page. Carrier updates usually appear within 24–72 hours after dispatch.

Can I change or cancel an order?

Email contact@pawosa.com immediately with your order number. Once order processing begins, cancellations or address updates cannot be guaranteed.

Can I return an item?

Yes, eligible unused items in original packaging can be returned within 30 days of delivery. Please review our full Return Policy before sending an item back.

What if an item arrives damaged, defective, or incorrect?

Please contact us within 48 hours of delivery at contact@pawosa.com with your order number and clear photos/videos. We will provide a free prepaid label and a replacement or full refund.

Is checkout secure? Which payment methods are accepted?

All transactions are processed through encrypted Shopify checkout gateways. We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and supported online payment methods shown at checkout.

Are Pawosa products suitable for every pet?

Please check product dimensions, materials, and guidelines before purchase. Supervise pets during use, stop using if damaged, and consult a veterinarian for specific medical or care advice.

Still have questions?

Reach out to us at contact@pawosa.com or call us at +1 (386) 320-8813.

You can also visit our Contact Us page. We are happy to help!