Privacy policy

Privacy Policy

Last updated: July 20, 2026

Pawosa respects your privacy and is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws.

This Privacy Policy explains how Pawosa collects, uses, stores, and discloses personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, submit a review, or otherwise interact with our products and services.

1. About Pawosa

Pawosa operates this online store and provides pet products and related ecommerce services through a storefront powered by Shopify.

For the purposes of this Privacy Policy, “Pawosa,” “we,” “us,” and “our” refer to:

Pawosa
254 Chapman Rd
Newark, Delaware 19702
United States
Email: contact@pawosa.com

Pawosa is responsible for the personal information described in this policy, except where Shopify, a payment provider, or another service provider processes information independently under its own privacy policy.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

Our website and online store
Shopify checkout
Customer accounts
Order and shipping communications
Customer-support requests
Email subscriptions and promotions
Product reviews and customer feedback
Cookies and similar technologies
Other interactions with Pawosa

This policy does not apply to websites, platforms, or services operated independently by third parties.

3. Personal Information We Collect

The information we collect depends on how you interact with Pawosa.

Contact and identity information

We may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Country or region
Other information needed to identify or contact you

Order and transaction information

We may collect:

Products viewed or purchased
Cart and checkout activity
Order number
Order value
Discounts used
Payment status
Shipping method
Tracking and delivery information
Returns, replacements, refunds, and cancellations
Previous transactions with Pawosa

Payment information

Payments are processed through Shopify and the payment providers available at checkout.

Pawosa may receive transaction information such as:

Payment method type
Billing details
Payment confirmation
Payment status
Limited payment identifiers
Fraud-screening results

Pawosa does not directly store complete payment-card numbers, card security codes, or complete online-banking credentials. Those details are processed by Shopify and authorized payment providers under their own security and privacy practices.

Account information

When customer accounts are available, we may collect:

Account name
Login credentials or account identifiers
Saved addresses
Order history
Account preferences
Communication settings

Passwords and other authentication information may be processed through Shopify’s customer-account systems.

Communications and customer support

When you contact us, we may collect:

The content of your message
Your order number
Photographs or videos submitted with a claim
Product questions
Return or refund information
Records of our communications with you

Please do not send complete payment-card details, passwords, government identification numbers, medical information, or other unnecessary sensitive information by email or through our contact form.

Reviews and submitted content

If you submit a review, photograph, video, or other feedback, we may collect:

Your name or chosen display name
The review or feedback
Product information
Order-verification information
Submitted photographs or videos
Your permission regarding publication of submitted content

We publish customer media only in accordance with the permission provided and our review standards.

Device and usage information

When you use our website, we or our service providers may automatically collect:

IP address
Browser type
Device type
Operating system
Language and regional settings
Referral source
Pages viewed
Products viewed
Interactions with the website
Approximate location derived from an IP address
Cookie and similar technology identifiers
Date and time of visits

Marketing preferences

We may collect information about:

Whether you subscribed to marketing emails
Whether you opened or interacted with an email
Your unsubscribe status
Advertising and privacy preferences
Consent choices recorded through a cookie banner or privacy tool

4. How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

Place an order
Create or use an account
Contact customer support
Request a return or refund
Subscribe to emails
Submit a review
Complete a form
Provide information during checkout

Automatically

We may collect information automatically through:

Cookies
Pixels
Tags
Local storage
Server logs
Analytics tools
Fraud-prevention technologies
Similar technologies

From Shopify and service providers

We may receive information from companies that help us operate our business, including:

Shopify
Payment providers
Fulfillment partners
Shipping carriers
Analytics providers
Email-service providers
Advertising providers
Fraud-prevention providers
Customer-support tools

From other lawful sources

We may receive information from advertising partners, public sources, or other third parties where permitted by law.

5. How We Use Personal Information

We may use personal information to:

Operate and improve our store

Display products and website content
Maintain website functionality
Understand website performance
Improve navigation and customer experience
Diagnose technical problems
Develop and improve products and services

Process orders

Confirm and process purchases
Process payments
Prepare and fulfill orders
Arrange shipping
Provide tracking information
Communicate delivery updates
Process returns, replacements, cancellations, and refunds

Provide customer support

Respond to questions
Locate orders
Investigate delivery issues
Review damaged, defective, or incorrect-item claims
Provide return instructions
Resolve disputes and complaints

Personalize services

Where permitted, we may use information to:

Remember customer preferences
Recommend relevant products
Display content based on website activity
Improve product selection and merchandising

Send marketing communications

When permitted by law and based on your choices, we may:

Send product news
Send promotional emails
Announce offers
Provide pet-related content
Measure engagement with marketing communications

You can unsubscribe from promotional emails at any time by using the unsubscribe link in an email. Unsubscribing from marketing does not prevent us from sending necessary order, account, security, or customer-service messages.

Protect Pawosa and our customers

We may use information to:

Detect and prevent fraud
Verify transactions
Protect accounts
Prevent misuse of our website
Investigate suspicious activity
Enforce our terms and policies
Protect the rights, safety, and property of Pawosa, our customers, and others

Comply with legal obligations

We may use personal information to:

Maintain required business and transaction records
Respond to valid legal requests
Comply with tax, accounting, consumer-protection, and other laws
Establish, exercise, or defend legal claims
Cooperate with lawful regulatory or law-enforcement requests

6. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

Performing a contract with you, such as processing and delivering an order
Taking steps at your request before entering a contract
Complying with legal obligations
Protecting our legitimate business interests
Preventing fraud and maintaining security
Protecting the rights and safety of customers and others
Your consent, where consent is required
Other grounds permitted by applicable law

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

7. Cookies and Similar Technologies

Pawosa and our service providers may use cookies and similar technologies for:

Essential website functions
Shopping-cart and checkout operation
Account authentication
Security and fraud prevention
Remembering preferences
Website analytics
Performance measurement
Personalization
Marketing and advertising
Measuring advertising effectiveness

Some cookies are necessary for the store to function. Other cookies may be optional depending on your location and applicable law.

Where required, you can manage optional cookies through the cookie banner or privacy settings displayed on our website.

Deleting or blocking certain cookies may affect website features, account functions, cart activity, or checkout performance.

8. Analytics and Advertising

We may work with Shopify and other analytics or advertising providers to understand how customers interact with our store and to measure marketing performance.

These providers may collect or receive information about your browser, device, website activity, product views, cart activity, purchases, or interactions with advertisements.

Depending on where you live, certain advertising activities may be legally classified as:

Targeted advertising
Cross-context behavioral advertising
Sharing of personal information
A sale of personal information, even when no money is exchanged

Pawosa does not sell personal information for money.

Where applicable law provides the right to opt out of targeted advertising, sale, or sharing, you may use the Your Privacy Choices page available through our website or contact us at contact@pawosa.com.

Where legally required, Pawosa or Shopify may recognize a valid Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

We do not generally respond to other browser “Do Not Track” signals because there is no universally accepted technical standard for those signals.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Shopify

Our store is hosted and supported by Shopify. Shopify processes information to provide storefront, checkout, account, security, analytics, and ecommerce services.

Shopify may process information independently for certain purposes under its own privacy policies.

Payment providers

Payment providers process payments, verify transactions, prevent fraud, and provide related financial services.

Fulfillment and shipping providers

We may provide information such as your name, address, contact details, order contents, and tracking information to suppliers, fulfillment providers, warehouses, and shipping carriers.

Technology and service providers

We may work with providers that support:

Website hosting
Cloud storage
Customer support
Email delivery
Analytics
Security
Fraud prevention
Order management
Accounting
Legal compliance

These providers may process information only as needed to provide their services or as otherwise permitted by law.

Advertising and marketing providers

Where permitted by law and consistent with your privacy choices, we may disclose limited information to advertising, analytics, or marketing providers to deliver and measure advertising.

Legal and regulatory recipients

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to a subpoena, court order, or other valid legal process
Respond to lawful government requests
Protect legal rights
Investigate fraud or security incidents
Protect customers or the public

Business transactions

If Pawosa is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

At your direction

We may disclose information when you request, authorize, or consent to the disclosure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

The length of our relationship with you
Whether you maintain a customer account
Order, shipping, return, and refund requirements
Tax and accounting obligations
Fraud prevention and security needs
Dispute resolution
Legal limitation periods
Regulatory requirements
Enforcement of contracts and policies

When information is no longer required, we may delete it, anonymize it, or securely isolate it, subject to technical and legal limitations.

11. Security

Pawosa uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should not share passwords or authentication information with others.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information
Request information about how personal information is used
Request correction of inaccurate information
Request deletion of personal information
Request a portable copy of certain information
Object to or restrict certain processing
Withdraw consent
Opt out of marketing communications
Opt out of targeted advertising, sale, or sharing
Appeal a decision concerning a privacy request
Submit a complaint to an applicable privacy regulator

These rights are not absolute. A request may be limited or denied where permitted by law, including when information must be retained for legal, security, fraud-prevention, transaction, or dispute-resolution purposes.

Submitting a request

To submit a privacy request, email:

contact@pawosa.com

Please provide enough information for us to understand and process the request.

We may need to verify your identity before completing a request. We will use information provided for verification only for that purpose and related recordkeeping.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.

We will not unlawfully discriminate against you for exercising a privacy right.

13. Rights for United States Residents

Residents of certain U.S. states may have additional rights concerning:

Access
Correction
Deletion
Data portability
Targeted advertising
Sale or sharing of personal information
Certain profiling activities
Appeal of a denied request

Where applicable, you may exercise advertising opt-out rights through our Your Privacy Choices page.

If you submit a valid Global Privacy Control signal, we will process it where required by applicable law.

14. Information for Canadian Customers

Canadian customers may have rights to:

Request access to personal information held by Pawosa
Request correction of inaccurate information
Withdraw consent, subject to legal and contractual limitations
Ask questions about Pawosa’s privacy practices
Submit a complaint to an applicable privacy authority

Withdrawing consent may affect our ability to provide a requested service, such as processing an order or maintaining an account.

15. Information for Singapore Customers

Customers in Singapore may have rights under applicable data-protection law to:

Request access to certain personal information
Request correction of inaccurate or incomplete information
Withdraw consent, subject to legal limitations
Ask how personal information has been used or disclosed
Submit a privacy-related complaint

Pawosa will process applicable requests in accordance with legal requirements.

16. International Data Transfers

Pawosa, Shopify, and our service providers may process personal information in countries other than the country where you live.

Privacy and data-protection laws may differ between countries.

Where required by applicable law, appropriate measures will be used to protect personal information transferred internationally. These measures may include contractual protections, recognized transfer mechanisms, or other legally approved safeguards.

17. Children’s Privacy

Our store is intended for adults purchasing pet products and is not directed to children.

We do not knowingly collect personal information directly from children under 13. Where local law establishes a higher minimum age, we follow the applicable standard.

If you are a parent or guardian and believe a child has provided personal information to Pawosa without appropriate permission, contact us at contact@pawosa.com. We will review the request and take appropriate action.

18. De-identified and Aggregated Information

We may create aggregated or de-identified information that cannot reasonably be linked to an identifiable individual.

We may use such information for analytics, business planning, security, product improvement, and other lawful purposes.

We will not attempt to re-identify de-identified information except where permitted or required by law.

19. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Pawosa does not control the privacy, security, content, or business practices of independent third parties. Their privacy policies and terms apply when you interact with them.

We encourage you to review the privacy policy of any third-party website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to our services
Changes to our privacy practices
New technology
Legal or regulatory developments
Operational or security requirements

When we make changes, we will update the “Last updated” date at the top of this policy.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

21. Contact Pawosa

For questions, concerns, complaints, or privacy-right requests, contact:

Pawosa
254 Chapman Rd
Newark, Delaware 19702
United States
Email: contact@pawosa.com

Please include “Privacy Request” in the email subject line when submitting a request concerning your personal information.