Refund policy

Last updated: September 1, 2026

At Pawosa, customer satisfaction is our top priority. If you or your pets are not completely satisfied with your purchase, this policy outlines the conditions, procedures, and timelines for returns and refunds within the United States.

1. Return Eligibility (30-Day Policy)

You may request a return within 30 days of receiving your order. To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must remain in its original packaging with all tags attached.
  • A valid proof of purchase (order number or email confirmation) is required.

2. Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If an item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery at contact@pawosa.com or +1 (386) 320-8813.
  • Provide your order number along with clear photos or videos showing the issue.
  • Upon verification, we will provide a prepaid return shipping label ($0.00 USD) and send a free replacement or issue a full refund.

3. Return Shipping Costs & Fees

  • Defective, Damaged, or Incorrect Items: Free ($0.00 USD). We provide a prepaid shipping label.
  • Customer Remorse / Change of Mind: The customer is responsible for the actual return shipping postage.
  • Restocking Fee: We do not charge any restocking fees ($0.00 USD).

4. Non-Returnable Items

Due to health and hygiene standards, the following items cannot be returned:

  • Opened or used pet grooming, personal care, and hygiene items.
  • Customized or personalized products.
  • Perishable items (pet food, treats).
  • Gift cards and clearance sale items.

5. How to Initiate a Return

  1. Email contact@pawosa.com with your order number and reason for return.
  2. Once authorized, follow our return instructions and pack the item securely.
  3. Mail your package to our official return facility.

Return Address:
Pawosa Returns
491 Fort Smith Blvd
Deltona, FL 32738
United States

Unauthorized returns sent without prior notice will not be processed.

6. Exchanges

We do not offer direct exchanges. To receive a different item, color, or size, please return the original item for a refund and place a new order on our store.

7. Refund Processing

  • Once your return is received and inspected, we will notify you by email.
  • Approved refunds are credited to your original payment method within 5 to 10 business days.
  • Please allow 3 to 5 additional business days for your bank or payment provider to post the transaction.

8. Contact Information

Pawosa

Address: 491 Fort Smith Blvd, Deltona, FL 32738, United States

Email: contact@pawosa.com

Phone: +1 (386) 320-8813

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)