Refund policy

At Pawosa, we are committed to providing high-quality products and a reliable shopping experience. This policy outlines the conditions, timeframes, and procedures for returns and refunds.

Return Eligibility (30 Days)

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be returned in its original packaging with tags
  • A valid proof of purchase is required

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us:

Once your request is reviewed and approved:

  • You will receive detailed return instructions
  • If applicable, a return shipping label will be provided

⚠️ Returns sent without prior authorization will not be accepted.

Return Shipping Costs

  • We cover return shipping costs if the item is defective, damaged, or incorrect
  • Customers are responsible for return shipping costs for all other return reasons

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items (Report Within 48 Hours)

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photo or video evidence

We will review your case and provide a replacement or full refund if approved.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care or hygiene products
  • Used or worn items
  • Custom or personalized products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases
  • Final sale items
  • Gift cards

If you are unsure about your item, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

If you would like a different item:

  1. Return the original item (if eligible)
  2. Place a new order

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

  • The item must be unused and in original packaging
  • Proof of purchase is required

Refunds

Once your return is received and inspected:

  • You will be notified of the approval status
  • If approved, your refund will be issued to the original payment method used at checkout

Refund processing time:

  • Up to 10 business days after approval
  • Additional time may be required by your bank or payment provider

If more than 15 business days have passed since your refund was approved, please contact us.

Chargebacks & Disputes

We encourage customers to contact us first for any issues.

Chargebacks filed without prior contact may be reviewed using:

  • Delivery confirmation
  • Tracking information
  • Communication records

We reserve the right to request additional verification for suspicious or high-risk claims.

Contact Us

For any return or refund inquiries:

Important Notice

By placing an order with Pawosa, you agree to this Return & Refund Policy.