Terms of service

Effective Date: September 1, 2026 | Jurisdiction: United States

These Terms of Service govern your access to and use of the Pawosa website, online store, and customer support services. By visiting our site or purchasing something from us, you agree to be bound by these Terms.

1. Eligibility & Account Responsibility

By placing an order, you represent that you are at least 18 years of age or the legal age of majority in your US state of residence, and that all payment credentials and shipping information provided are accurate and authorized.

2. Products, Care & Pet Safety

We strive to describe and photograph all pet care essentials accurately. Pet parents are responsible for supervising their pets during product use and ensuring selected items match their pet's size, weight, and safety needs. Discontinue use if an item becomes worn or damaged.

3. Pricing, Currency & Shipping

All prices, taxes, and order totals are listed and charged in USD ($) with zero hidden fees.

Pawosa provides Free Standard Shipping ($0.00 USD) on all eligible US orders (5–8 business days delivery). Full terms can be reviewed in our Shipping Policy.

4. Order Processing, Cancellations & Returns

Orders are processed Monday through Friday within 1 to 3 business days. If you need to request a cancellation or address correction, contact us immediately before fulfillment begins.

All purchases are backed by our 30-day return window. For return steps and eligibility, review our Return and Refund Policy.

5. Governing Law

These Terms of Service and any transactional agreements shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States.

6. Contact Information

For questions regarding these Terms of Service, please reach out to our team:

Pawosa Customer Support

Address: 491 Fort Smith Blvd, Deltona, FL 32738, United States

Email: contact@pawosa.com

Phone: +1 (386) 320-8813

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)