Return and Refund Policy
Last updated: July 16, 2026
This policy explains when Pawosa accepts returns and how refunds are handled.
30-day return window
You may request a return within 30 days after delivery. To be eligible, an item must be unused, unworn, in its original condition, and returned with its original packaging, accessories, and tags where applicable. Proof of purchase is required.
Start a return before sending it
Email contact@pawosa.com or use the Contact page. Include the order number, the item, the reason for the request, and photos if the item arrived damaged, defective, or incorrect.
Wait for return instructions before mailing an item. Returns sent without prior contact may be delayed or may not be accepted.
Return address: 254 Chapman Rd, Newark, Delaware 19702, United States
Return shipping costs
Pawosa covers reasonable return shipping costs when we confirm that an item arrived damaged, defective, or different from what was ordered. For other eligible returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return resulted from our error.
Damaged, defective, or incorrect items
Inspect the order after delivery. Contact us as soon as possible—preferably within 48 hours—with the order number and clear photos or video. We will review the issue and, when confirmed, provide an appropriate remedy such as a replacement or refund.
Items that cannot be returned
- Used, worn, altered, or damaged items not caused by a product defect
- Opened hygiene or personal-care items when return would create a health or safety concern
- Perishable goods
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Items clearly marked final sale where permitted by law
Contact us before ordering if you are unsure whether an item can be returned.
Exchanges
The fastest way to obtain a different item is normally to return the eligible item and place a separate order after the return is approved. Contact us if the original item arrived damaged, defective, or incorrect.
Refunds
After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within up to 10 business days after approval. Banks and payment providers may require additional processing time.
Order cancellations
Contact us promptly if you need to cancel an order. Cancellation is not guaranteed after processing has begun. If the order has shipped, the standard return process applies.
Contact
Email: contact@pawosa.com
Contact page: pawosa.com/pages/contact
This policy does not limit rights that cannot be excluded under applicable consumer law.